Privacy Policy for Our Murrieta Patients

Information We Collect

We collect information you choose to give us when you use our website or reach out to our office. We do not collect more than we need to respond to you and provide good dental care.

• Contact form details: your name, email address, phone number, and any message you type when you reach out to us.
• Appointment and booking requests: information you submit when requesting an appointment online, including preferred dates, reason for visit, and insurance notes.
• Mobile numbers for SMS: phone numbers collected through forms, booking requests, or keyword opt-in, used specifically so we can text you about appointments and dental care.
• Basic analytics: general, non-identifying data about how visitors use our site, such as pages viewed and browser type, collected through standard analytics tools.

Text Messaging (SMS) Program

Crossroads Dentistry may collect your mobile number through our website forms, appointment or booking requests, or a keyword opt-in so we can text you about dental care, treatment updates, and appointment requests. We keep a record of your consent to text messaging in order to comply with carrier rules for text messaging programs, often referred to as 10DLC requirements.

• No sale of your number: your mobile number and SMS consent records are never sold or shared with third-party marketers.
• Limited sharing: we share your number only with the SMS and telephony vendors and mobile carriers needed to deliver our messages to you.
• Opt out anytime: reply "STOP" to any text from us and we will stop sending messages to that number.
• Need help: reply "HELP" to one of our texts, or contact our office directly using the information below.

For the full terms of our text messaging program, please review our Terms and Conditions page.

Sharing Your Information

We do not sell your personal information. We share information only in the limited circumstances described below.

• Service providers: companies that help us run our website, manage appointment scheduling, or deliver SMS and email communications on our behalf.
• Mobile carriers: the carriers that deliver text messages to your phone when you have opted in to receive them.
• Legal requirements: if required by law, court order, or to protect the rights and safety of our patients or practice.

Your Choices: Correcting or Deleting Your Data

You have the right to ask us what information we have on file for you, to request that we correct it, or to request that we delete it. This includes your contact details, appointment request history, and your mobile number on file for text messaging.

To make a request, simply call or email our office using the contact information below. We will respond to verify your identity and process your request as quickly as we reasonably can.